AS Liviko privacy policy

The privacy policy of AS Liviko establishes the principles, on the basis of which AS Liviko process the personal data of their customers. The privacy policy of AS Liviko applies to all customers and users who are natural persons and who purchase the products and visit the stores and websites of the company. AS Liviko use your personal data to serve you in the best possible way and for the proper performance of all obligations arising from contractual relationships and the law.

Any questions regarding the processing of personal data by the companies of AS Liviko can be addressed to:

AS Liviko – address Masina 11, Tallinn 10144, e-mail:  liviko@liviko.ee

The scope of the privacy policy

The privacy policy is applicable to all customers and users who are natural persons and who purchase the products or visit the stores and websites of AS Liviko.

The terms and conditions of processing personal data by the online store of Liviko can be read here: https://www.livikostore.ee/en/help/

Which personal data is collected by AS Liviko?

AS Liviko may collect personal data in the extent required for the purposes of providing services in the best possible manner, including, but not limited to your name, e-mail address, postal address, telephone number, preferred language, direct marketing preferences, and technical information received from digital devices (e.g. cookies and other similar technology).

How is personal data collected by AS Liviko?

AS Liviko collect your personal data with your consent in the beginning of and during your customer relationship when you purchase and use products and services from AS Liviko. AS Liviko only collect your personal data if such data is provided by you voluntarily.

For which purposes is personal data processed by the companies of the Group?

AS Liviko process your personal data for the following purposes:

  • administration of customer relationships and communication with the customer
  • entry into and performance of the contract entered into with the customer
  • responding to the customer’s inquiries
  • development and analysis of customer relationships
  • provision of products and services
  • direct marketing
  • legitimate interest
  • researching consumer habits
  • administration and development of services
  • using and complementation of the website
  • organising competitions and surveys
  • drawing up sales statistics
  • protection of persons and property
  • fulfilling legal obligations.

How is your personal data protected by AS Liviko?

AS Liviko use modern, sufficient, technical, and organisational security measures in the collection, storage, and processing of your personal data, which protect the personal data saved in the customer databases and on the websites of the companies of the Group from unauthorised access, amendment, disclosure, or destruction. Only authorised persons can access, amend, and process the personal data.

Forwarding of your personal data

AS Liviko may use third party service providers in processing your personal data that provide services required by the Group (such as software development, sending direct marketing messages, providers of payment and postal services). Contracts are entered into for the protection of personal data and ensuring the confidentiality of the forwarded data with all third-party service providers whom personal data is forwarded to by AS Liviko.  The updated list of names, addresses and other contact details will be made available to client from AS Liviko upon request.

Period of processing your personal data

AS Liviko may only process your personal data as long as this is required for fulfilling the customer relationship between the company and you or for fulfilling another similar relationship until your consent for processing of the personal data is withdrawn or for taxation and legal purposes for the duration of the periods provided for in the legislation.

Direct marketing and satisfaction surveys

AS Liviko may use the personal data provided by you with your consent to send you information about deals, campaigns and offers. If you would like to stop receiving direct marketing offers, you may withdraw your consent to processing of your personal data at any time by following the directions provided in a direct marketing message or by contacting us.

Use of cookies

The websites of AS Liviko use cookies. A cookie is a tiny text file, which is automatically saved by the browser in the device used by the user. Cookies are used to collect information about how the website is used by the user with an aim to provide a better user experience.

Websites use the following cookies:

  • session cookies with an aim to enable the use of the website;
  • permanent cookies with an aim to remember the customer’s preferences on the website;
  • age limits cookies, by virtue of the law;
  • first and/or third party cookies with an aim to display appropriate advertising and offers to the customer;
  • third party analytics cookies with an aim to optimise marketing communication.

The user may delete the cookies saved in the user’s device and/or block the saving of cookies by changing the respective settings of their browser. In the event of refusing to use cookies, the website may not function as planned and/or some functionality may not be available for the users.

In addition to the analytics cookies, websites also use pixels (pixel tags, web-beacons), which are used to monitor the use of the website. This does not include processing of personal data that would enable identifying the person.

Processing of non-personal data

Upon visiting the websites of AS Liviko the company may collect non-personal data from you, such as the date and time of visiting the website, the information downloaded from the website, information about the name of your browser and your operation system, your internet service provider, and other similar information. This data is processed anonymously and the data is used for the purposes of improving the functionality of the website.

Video recordings

The stores of AS Liviko are equipped with video surveillance with an aim to protect persons and property. The data controller of the video recordings generated as a result of the video surveillance and the personal data processed on the video recordings is AS Liviko.

All video recordings can only be accessed by the persons who are authorised to be acquainted with the video recordings based on their duties.

The video recordings are saved for up to 60 calendar days, except in cases a longer period is necessary for the ongoing supervision proceedings regarding protection of persons and property.

Profiling

AS Liviko may use your personal data and statistical data of your purchases to perform profile analyses in order to better understand your expectations and to thereby offer you better goods and services. No decisions of legal significance concerning you are made by AS Liviko as a result of such profiling.

Your rights in connection with the processing of your personal data

You may inquire about your personal data from AS Liviko that you have submitted your personal data to at any time, to request amendment or transmit of the personal data, or request the deletion of your personal data.

Please submit any requests concerning processing of your personal data electronically to the Data Protection Officer of AS Liviko by e-mailing liviko@iviko.ee In order to ensure the security of processing your personal data, your application must be digitally signed.

AS Liviko may reject your request if your identity cannot be verified or if the personal data cannot be transmitted securely. AS Liviko may refuse to satisfy your request for deletion of the personal data if the obligation to process the personal data arises from a valid contract, applicable law, or if it is required for the preparation, submission, or defence of legal claims in connection with the protection of persons or property.

Amendment of the privacy policy

AS Liviko may amend or complement the privacy policy at any time. The valid version of the privacy policy is always available on the websites of AS Liviko.

Submission of claims

If you find that AS Liviko is violating your rights in processing the personal data, you may always contract the respective by using the contact details above, or the Data Protection Officer of AS Liviko by e-mailing liviko@liviko.ee, as well as the Data Protection Inspectorate (www.aki.ee) or a court.

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